An exception on boards click: ReferenceError: Calendar is not defined

[Basile B]

When I click on the agile board I have an exception of style:

An error occurredHide…(4)

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1. • Exception: ReferenceError: Calendar is not defined
   • Resource: <my.jira.server>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/o4n1pc/74004/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js
   • Line: 3
   • Column: 1
2. • Exception: Error: No jira/moment
   • Resource: <my.jira.server>/s/fa325a9fd94d30e583ee98a507fe3efd-CDN/o4n1pc/74004/b6b48b2829824b869586ac216d119363/11754f0767d567110909763160c08887/_/download/contextbatch/js/_super/batch.js?locale=en-US
   • Line: 19
   • Column: 983
3. • Exception: TypeError: GH.RapidBoard is undefined
   • Resource:<my.jira.server>/secure/RapidBoard.jspa
   • Line: 195
   • Column: 13
4. • Exception: Error: undefined missing jira/projects/sidebar/expansion-manager
   • Resource: <my.jira.server>/s/fa325a9fd94d30e583ee98a507fe3efd-CDN/o4n1pc/74004/b6b48b2829824b869586ac216d119363/11754f0767d567110909763160c08887/_/download/contextbatch/js/_super/batch.js?locale=en-US
   • Line: 19
   • Column: 1973

Environment

Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:54.0) Gecko/20100101 Firefox/54.0

Stack trace

• @<my.jira.server>/s/d41d8cd98f00b204e9800998ecf8427e-CDN/o4n1pc/74004/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js:3:1

Even if I setup jira in the safe mode the exception is still present and it impacts only my profile. For others users it works fine.

[Dennis Guse]

Hi Atlassian Team,

this issue is also affecting us JIRA Software & JSD 8.5.3 (Dashboard view) ; we are currently evaluating a move from our single server to a data center environment with CDN connected. The moment we switch on the CDN this issue is popping up , can be observed in the Chrome Console. So I assume there is a Bug in your Jira Core Code , somehow for this module not following : https://developer.atlassian.com/server/framework/atlassian-sdk/stateless-web-resource-transforms-and-conditions/

We already tryed to run in safe mode, disabling all addons etc. ... no success; when we switch on the CDN the content of Dashboards is not loaded 

Uncaught ReferenceError: Calendar is not defined
at jira.webresources:calendar-en.js:15

;
/* module-key = 'jira.webresources:calendar-localisation-moment', location = '/includes/lib/calendar/Calendar-localisation-moment.js' */
define("jira/calendar/localisation-moment",["require"],function(a){"use strict";var e=a("jira/moment"),o=a("jira/libs/calendar"),t=e.localeData("jira");null!==t&&"object"==typeof t&&"function"==typeof o&&(o._DN=t._weekdays.concat(t._weekdays[0]),o._SDN=t._weekdaysShort.concat(t._weekdaysShort[0]),o._MN=[].concat(t._months),o._SMN=[].concat(t._monthsShort))}),require("jira/calendar/localisation-moment");;

[somethingblue]

Hi Basile,

Since this is only affecting you, I would do the following:

1. Put your browswer in Safe Mode and try it again.  If this does not produce the same behavior you'll want to look at Browser add-ons.
2. Try another browser.

Since it's only happening to you I am a bit hesitant to think it could be the proxy, however, from past experience it could be.  If you are using a proxy, follow the steps in How to bypass a Proxy and SSL to test network connectivity to bypass the proxy and test. 

* Be sure to use a port that you are not currently using.

Try those things and let me know the results.

Cheers,

Branden

[Heng Cheong]

Our tester has been testing the latest JIRA Software 7.4.1 and 7.4.2 as part of our upgrade from 6.4.x and has encountered the same error.

• Unfortunately, we have yet to pinpoint the exact steps to simulate/reproduce but have seen the error on more than one occassion on IE11.

[ChristianWaidner]

I do have a similar problem after upgrading jira.

7.6.0 and 7.6.1 show this behaviour, all agile boards crash:

Details

1. • Exception: Uncaught Error: No jira/editor/customizer
   • Resource: https://jira.phytec.com/s/6e4d0f1a128454806520e09fb90bd911-CDN/-jufdr3/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/1fca1750044f2777c977e8d8cc023344/_/download/contextbatch/js/_super/batch.js?locale=en-US
   • Line: 22
   • Column: 977
2. • Exception: Uncaught TypeError: Cannot read property 'init' of undefined
   • Resource: https://jira.phytec.com/secure/RapidBoard.jspa?projectKey=GAP&rapidView=111
   • Line: 203
   • Column: 33
3. • Exception: Uncaught Error: undefined missing jira/projects/sidebar/expansion-manager
   • Resource: https://jira.phytec.com/s/6e4d0f1a128454806520e09fb90bd911-CDN/-jufdr3/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/1fca1750044f2777c977e8d8cc023344/_/download/contextbatch/js/_super/batch.js?locale=en-US
   • Line: 22
   • Column: 1967

Environment

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36

Stack trace

• Error: No jira/editor/customizer
• at u (https://jira.phytec.com/s/6e4d0f1a128454806520e09fb90bd911-CDN/-jufdr3/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/1fca1750044f2777c977e8d8cc023344/_/download/contextbatch/js/_super/batch.js?locale=en-US:22:983)
• at s (https://jira.phytec.com/s/6e4d0f1a128454806520e09fb90bd911-CDN/-jufdr3/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/1fca1750044f2777c977e8d8cc023344/_/download/contextbatch/js/_super/batch.js?locale=en-US:22:2324)
• at window.require (https://jira.phytec.com/s/6e4d0f1a128454806520e09fb90bd911-CDN/-jufdr3/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/1fca1750044f2777c977e8d8cc023344/_/download/contextbatch/js/_super/batch.js?locale=en-US:25:200)
• at Object.1016 (https://jira.phytec.com/s/7478ce8d1272e17d926a67a3053722cd-CDN/-jufdr3/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)
• at t (https://jira.phytec.com/s/7478ce8d1272e17d926a67a3053722cd-CDN/-jufdr3/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)
• at Object.801 (https://jira.phytec.com/s/7478ce8d1272e17d926a67a3053722cd-CDN/-jufdr3/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)
• at t (https://jira.phytec.com/s/7478ce8d1272e17d926a67a3053722cd-CDN/-jufdr3/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)
• at Object.420 (https://jira.phytec.com/s/7478ce8d1272e17d926a67a3053722cd-CDN/-jufdr3/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)
• at t (https://jira.phytec.com/s/7478ce8d1272e17d926a67a3053722cd-CDN/-jufdr3/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)
• at Object.1023 (https://jira.phytec.com/s/7478ce8d1272e17d926a67a3053722cd-CDN/-jufdr3/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)

[somethingblue]

Hi Christian,

The No jira/editor/customizer has a knowledge base article titled Exception: Error: undefined missing jira/editor/registry when accessing when any agile board:

Cause

The caused of it due to the Documents third-party plugin is not compatible with the JIRA version you are running.

Resolution

Update the plugin to the latest compatible version.

Cheers,

Branden

[ChristianWaidner]

I do not have this addon installed. But thanks anyway.

I narrowed it down to the Jira Service Desk addon. If I disable Service Desk, boards are working again. Problem is, we need Service desk.