Anyone know why Smart Checklist would update closed issues?

[Jill Vieregge]

For some reason Smart Checklist went through our whole instance on July 31 and updated closed issues that don't even have any Smart Checklist items.

Messing up our metrics.

[Marc - Devoteam · Accepted solution]

Hi @Jill Vieregge 

Check the app that is used for smart checklist and review the documentation.

A good option is to contact the app support and ask them if this is normal behaviour, or that this occurs due to someone creating a checklist template, or using specific app options.

[Matheus Souza Alves_TitanApps_]

Hi Jill,

We’ve identified the root cause of the issue as a recent functionality update that triggered an unintended synchronization of Issue Properties with Smart Checklist Data.

The update lies at the intersection of Smart Checklist and Jira structures which makes it complicated to implement but it is needed to broaden the Smart Checklist capabilities.

This action resulted in unexpected changes to some Jira Issues. Unfortunately, the change is irreversible.

We will take measures to avoid such actions in the future our team. Please excuse us for the inconvenience caused.

If you need any additional support or have further questions, please let us know.

Regards,

TitanApps Team.

[Jill Vieregge]

Wow, that's annoying. Its messed up our metrics big time.

[Matheus Souza Alves_TitanApps_]

Hi Jill,

We absolutely understand the business impact it had and sincerely apologize for such an inconvenience.

Our team is committed to preventing a recurrence of such a problem in the future.

Please don't hesitate to reach out to us if you have any other questions.

Regards,

TitanApps Team.