Approvals in Jira Work Management Premium

[Vasiliy Chemezov]

Is it possible to build up more complex approval process in current version of JWM Premium?

It seems like approvals in current JWM lacks some critical functionality if you want to build more complex approval rules and scenarions. For example: i did not find out how to create custom user picker field in task and automaticaly assign approvers from this field in workflow. Also i can't use automation scenarios, like assign certain approvers if fieldA=something and so on.

It feels like approve process completely separated from task fields and can not be used in more flexible scenarios. All you can do for now is enable approve step and manually add approvers in it, which is not optimal. 

[Vasiliy Chemezov · Accepted solution]

For anyone with same issue, i contacted support and answer is that it's designed this way ATM, no workaround. Very limited use case scenarios, no automation rules, no use in task screen. 

[Roman Karpushkin]

Heya, not sure if you were able to find a solution since you've last time posted your update.
But I think this should do the trick:
1. Add approval to the team-managed project and create new approval field
2. Transition some issue to the approval step
3. Update approval field value
4. Open issue via REST API issue endpoint: https://COMPANYNAME.atlassian.net/rest/api/latest/issue/ISSUEKEY-1
5. Search for a customfield that has the value of a user you set in p.3
6. Copy customfield id
7. Create automation rule and use advanced editing to append user ids to customfield like this:

{
  "update": {
     "customfield_#####": [{
        "add": {"id":"{{reporter.accountId}}"}
     }]
   }
}

This way Jira will set approver to issue reporter

[Vasiliy Chemezov]

I created custom user picker field for my task:

Users should be able to populate this field on task creation with person(s) who need to approve task after creation.

Workflow looks like this:


I'm trying to implement approval step on "To do" status and getting this error:


JWM don't allow me to use my custom user picker field that i created for approval proccess.

It looks like it requires to use it own field, which i should create on approval step. But i can't find this field anywhere to add it to task fields.

[John Funk]

Hi Vasiliy,

You should be able to do the items you describe with Automation Rules. If you will post your rule here and what is not working, we can try to help. 

[Vasiliy Chemezov]

Hi, John. Please, check out my comment above.

[John Funk]

It looks like it thinks you are trying to create that field instead of just use that field. If you clear out the value and the click the dropdown and then start to type a few of the letters in the field, does the field come up so that you can select it? 

[Vasiliy Chemezov]

No, field doesn't comes up. I assume that it wants me to create new field for approvals and doesn't allow to use field that already exist in task configuration (it says already exists when i'm typing exact name)

Now i just wondering is it designed that way, or i am doing it wrong somehow. Could someone confirm that it should work as i described above or not?

If not, i, unfortunately can't, use JWM Premium product for my work processes because of limited approval functionality.

[John Funk]

Is this a Team-managed project? If so, have you tried it with a Company-managed project? 

Also, I would submit a support ticket to Atlassian for their feedback on why the field is not showing up. 

https://support.atlassian.com/contact/#/

[Vasiliy Chemezov]

It is team-managed project. Approvals not supported in company owned projects right now.

Ok, i will contact support. Thanks.

[山田 和寛]

I am encountering the same problem with the same content. How was this one resolved?

[John Funk]

Hi @山田　和寛  - Welcome to the Atlassian Community!

Please create a new question and provide the details unique to your situation. Including any screenshots that you can and further explanation about what is not working right. 

[John Funk]

@Vasiliy Chemezov  - Also, thank you for providing an updated answer from support - that is most helpful. 

[sengpirun]

Heh @Vasiliy Chemezov not sure if you have received responded from the support.