As a System Admin can I change a read-only Portfolio Plan editor?

[Dharma Ramos]

As a System Admin, can I recover permissions to change editors in a read-only Portfolio Plan? The plan editor left the company and I cannot grant permission to someone else. I also cannot delete the plan.

[Scott Theus · Accepted solution]

Hi @Dharma Ramos,

I have a question for you...when the plan editor left the company did you deactivate the account or delete it? 

If you deactivated the user account you may want to try using your System Admin powers to activate the account and log in as that user (I think this is doable in the server version; as a Cloud site admin I am able to log in as my users.) Then, while logged in as that user go into the plan and see if you can change it from read-only or assign it to someone else. 

(Disclaimer: I'm guessing here, so I may be way off base...but that is where I would start if I had Portfolio Plans)

-Scott

[Dharma Ramos]

It is just deactivated and we thought of that workaround, I Just wanted to know if there is a recover access option akin to the one in Confluence.

[Dharma Ramos]

Heard back from Atlassian Support. Aside from doing a direct DB update, the only other option is to log in as the previous plan owner. Thanks for your help.