Assets lifecycle for objects

[Dreymann_ Thomas]

Hi there,

I have created some objecte (IT Services) in assets and access them directly from incident. 

Example: In the event of a fault with a laptop, the laptop service is selected from the assets and we calculate the corresponding responsibility in our incident. This works perfectly so far.

If I will decide that the service laptop should not longer exist - I missing the lifecycle of objects in assets. This is important, because the service laptop should not longer selectable  for a new incident but it have still visible in old incidents.

I have no idea to make this working for me. For example I need a status field in my object, which switch an object to hidden object.

Maybe someone have a idea for a solution. 

best regards
Thomas

[Melo · Accepted solution]

Hi @Dreymann_ Thomas, 

You're in the right direction. Creating an attribute for the object status should help.

Here is some documentation about object attributes: https://support.atlassian.com/jira-service-management-cloud/docs/manage-attributes/

You can also configure an AQL filter to hide inactive/retired objects on the Asset CF selection, e.g. attributename = "Active" will potentially hide objects with other statuses.

I hope that helps.

Cheers,

Melo

[Dreymann_ Thomas]

this was the solution - great:

Filter scope (AQL): objectType = Object AND Status = "Active"

tnx a lot!