Attachment System Field Require

[Rudina Aldubayan]

The attachment field system is a requirement in Jira Service Project.

However, there is an issue with certain transitions in the workflow where a screen appears containing required fields. The status should not change until the customer fills out these required fields.

Currently, the system only works for all required field but doesn’t work with the (Attachment system field) How can this problem be resolved?

Knowing that I have tried many solutions, like:

• Permission for current assignee in the attachment section

• Validator

Fields Required (JSU)
Required fields:Attachment

• Condition

def customFieldManager = CoomponentAccessor.getCustomFieldManager() 

def issue = issue 

def customField = customFieldManager.getCustomFieldObjectByName("Attachment") 

def customFieldValue = issue.getCustomFieldValue(customField) 

if(customFieldValue) { 

return true

} else {

return false 

}

 Nothing works. 

[John Funk · Accepted solution]

Hi Rudina,

If you want the user to be able to move to that status without filling in those fields, then you need to remove the Field Required validator in the workflow for the transition going to that status. 

So edit the workflow. 

Click on the transition to that status. 

Then click on Validators in the popup to the right. 

Remove any Field Required validators for those fields. 

[Rudina Aldubayan]

Dear John Funk,

Thank you for your kind support!

I would like to request that the Assignee fill in the three fields that I have included in the Validators. However, I have encountered a problem where two of the fields have become required, but the Attachment field has not.

Although there is a required sign (*) present, it does not seem to be functioning properly. This means that the Assignee is able to change the status without uploading anything, unlike the other two fields which are working correctly.

Best regards, 

Rudina

[John Funk]

Can you share a screenshot of your validators? Did you use the built-in Field Required validator? Or did you use from a plug-in? 

[Rudina Aldubayan]

This is the my Validators:

The Description and Do we send email? fields functioned correctly, but there was an issue with the Attachment filed.

Upon closer examination, I observed that while the Description and Attachment fields are both system-generated, the Description field is correctly labeled as such, whereas the Attachment field is not.

Here's an images to illustrate my point:

[Reshma Begum {Appfire}]

Hi again @Rudina Aldubayan 

Looks like you are using the Jira Datacenter\Server as the Field Required Validator from JSU is supported by Atlassian in the Cloud. Please confirm!

Since you are using our JSU app (Appfire), we have created a support ticket in our support portal to troubleshoot this case: SUPPORT-168570
We’d like you to sign up for the portal and let us know your username so that we can mark your ID as the reporter so you can access the ticket.

Please find the below link to sign up on the portal here

Thanks

Reshma

[John Funk]

Yes, please confirm - are you using Jira on Data Center? Or on Jira Cloud? 

[Rudina Aldubayan]

Dear @John Funk ,

I am using Jira on Data Center.

[Rudina Aldubayan]

Dear @Reshma Begum {Appfire} ,

This is what is shown to me when I opened the ticket.

[Rudina Aldubayan]

Dears @John Funk , @Reshma Begum {Appfire} ,

I am pleased to inform you that I have found a solution to my issue.

After some research, I discovered the JSU Validator, which is specifically designed for Jira cloud. I have successfully utilized the Field Required Validator and its functions.

Thank you for your helpful feedbacks,

Rudina

[Rudina Aldubayan]

that's what I mean,

the status can change even if the assignee does not attach anything

but he can not change the status if he don't fill the Description and Do we send email? fields

[Reshma Begum {Appfire}]

Hi @Rudina Aldubayan ,

As @John Funk suggested, you need to remove any Field Required validators for those fields on the transition. It looks like you have the Fields Required validator from JSU for the Attachment field. Please remove the validator and verify!

Hope this helps!

Thanks

Reshma

[Rudina Aldubayan]

Dear @Reshma Begum {Appfire} ,

Thank you for your kind support. I truly appreciate it!

In regards to @John Funk , I have replied to him and would appreciate it if you could take a look at my response.

Best regards,
Rudina