Attachments Not Getting Uploaded

[Rohit Kothekar]

When I am trying to upload the attachment in Jira ticket, its not getting upload... why ? Please help 

[Marc - Devoteam]

HI @Rohit Kothekar 

Welcome to the community.

Do you have the correct permission to do this?

Check you permission on an issue, via the permission helper

[Tessa Tuteleers]

Hi @Rohit Kothekar , 

Welcome to the community. 

There might be a lot of different reasons, so please first elaborate a bit: 

• Where are you trying to upload the attachement (browser, os, app, portal vs jira, in a comment, create screen or transition screen,..)
• Are you a customer or jira licensed user? 
• What kind of attachement is it (type / size)
• What kind of error message (if any) are you getting?

With this information we can help figure out if it is a permission, configuration or upload size issue. 

kr, 

Tessa