Auto adding bugs and grouping similar ones

[Dor Avitan]

Hi,

Looking for a way to open bugs automatically (via trigger) and to add any future identical bug as a sub task.

So for example i have a notification that says "device X disconnected". If that notification came in and there is no open bug reg device X, i want a new bug to be created. If there's already a ticket about it, I want to create a subtask\some other field in the existing bug.

Eventually i would like to see a list of bugs with a counter of how many times they've happened (and the time and date of each one) so i can prioritize it.

Any idea where i can start looking?

Thanks.

[Petter Gonçalves]

Hello @Dor Avitan

Thank you for reaching out.

You can set your Jira cloud to create tickets from external notification/trigger by easily configuring your email handler. You can check the instructions to do that in the documentation below:

Create issues and comments from email 

Now, the challenge here would be to automatically identify the issue summary and check against existing issues.

If you know the exact references/keywords to compare, you could use an automation rule to check for Keywords, properly linking them to a known existing issue. These would be the steps:

1. Create/choose an issue to be the "parent" of each keyword
2. Navigate to your project > Project settings > Automation
3. Create a rule to check the summary field for the keyword, properly linking the issues to the parent if that keyword matches:
   
4. Configure a condition for each keyword you have

Following those steps, you should be able to configure a JQL query to return the list of issues for each keyword you have.

Let us know if you have any questions.