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Auto comment when an issue priority is Critical

andrea price March 24, 2022

We would like an automatic comment added to issues whenever the Priority is set to Critical.  This is so we can bring it to the assignees attention asap.

3 answers

3 accepted

1 vote
Answer accepted
Bill Sheboy
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March 24, 2022

Hi @andrea price 

What does "Critical" mean for a work item for your team and how do they normally respond to such items?

As individual Jira users could suppress notifications like comments, will the assignee still get the visibility you are looking for increasing if they do not see the comment?

Kind regards,
Bill

1 vote
Answer accepted
Fabian March 24, 2022

You could use Automation for Jira - Server Lite. It's a free Add-On that would allow you to create a rule for this. 

1 vote
Answer accepted
Craig Nodwell
Community Champion
March 24, 2022

Event Listener would satisfy this.
A lot easier if you have the Scriptrunner plugin.

Jira Adding a Custom Event Listener 

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