Auto fill fields in a story from the EPIC

[Laurie Shimer]

I made a request in my company to auto fill fields from the EPIC into the child stories. I successfully got a number of fields included in this request. But we could not get the Team field to work. In past conversations, I have come to know that fields can be global or not. So I asked if the Team field was global and found it was not.  

We got the following error: Edited work item successfully, however some of the set fields aren't available. Fields ignored: Team (customfield_XXXX).

Does anyone know what needs to be done to resolve this? I verified that they used the correct field.

If you tell me the field needs to be global, can you tell me why our JIRA Admins are reluctant to make fields global?

[Trudy Claspill]

Hello @Laurie Shimer 

Is this a field where you would fill in a value from teams created through the Teams menu?

What type of project does this concern? You can get that information by clicking on the ... button next to the project name in the navigation panel. Both lines of information are important to know.

In the issues being editing by the rule are you able to manually set the Team field through the UI? If you are not able to set it manually, then the Automation Rule also may not be able to set it.

Are the Epic and child stories in the same project?

Do you know if the rule is set up to run against just your project? Or did the admins create the rule to be able to run against multiple projects? Please try to find out the answer to this question.

With that information we will be able to drill more deeply into debugging the problem.