Auto filling email address from user picker field

[Marius Skoglund]

Hi.

I have a portal with a User Picker. Once the form has been submitted, I want the email address of the user to populate another field after ticket creation. Is this possible?

We are using LDAP and these are all internal users.

Example form:

Subject: Test ticket

User picker: Marius Skoglund

Description: Text

Example ticket:

Subject: Test ticket

User picker: Marius Skoglund

Email address: marius.skoglund@emailaddress.com

Description: Text

[John Funk · Accepted solution]

Hi Marius,

You should be able to do that with the Automation For Jira app as well. There is a free Lite version and a paid Pro version. 

[Marius Skoglund]

Hi, I have tried this, however when specifying where to copy the information from, I cannot find the User Picker as a field to copy from.

[John Funk]

Instead of using the Copy from process, click the 3 dots to the side and chose Set value.

Then type this in the space: {{issue.User Picker.emailAddress}}

where User Picker is the exact name of your custom field. 

[Marius Skoglund]

Thank you, John. This did indeed work, and was a lot easier than other methods I have been trying.

[John Funk]

Great! I am glad that worked for you. 

[MOlejko]

Hi!

Are you using ScriptRunner? 

If so, you can create a custom script field and retrieve the user's email address from the user picker field 

[Marius Skoglund]

Hi again, sorry for the long response time. I do use scriptrunner, and have tried this without luck. I am new to Jira administration and an absolute beginner with scripts. What examples or templates I have found so far online does not yield any results, so I am not sure where to start.