AutoTransitionListener from Tool Kit not working

[kris]

Test 1 (which DOES work):

Created a test project using the Jira default workflow. Created a ticket, closed it, replied to the notification through email & it was reopened. Created the listener as follows:

• Action ID 3
• Action that triggered the IssueUpdated event Commented
• Event ID 6
• Project Key KT
• Status 6

Then there's the actual project with custom workflow with listener that DOESN'T work. 61 is the reopen transition in the workflow. Status 4 is closed. There are no validators and the only condition on the transition is jira-users, which I am a member of. It's a new, not yet used project, so the only permission set is for the developers role and I am in that role.

I cannot get the closed ticket to reopen when I send an email, if I comment directly in Jira, if I fill in all the other options in the listener with false. I even tried changing the action & status IDs in the listener to the defaults, just to see.

• Action ID 61
• Action that triggered the IssueUpdated event Commented
• Event ID 6
• Project Key COD
• Status 4

Finally, I copied the Jira default workflow and changed it around to better fit what I needed, but keeping the IDs at the defaults. Now this listener DOES work.

• Action ID 3
• Action that triggered the IssueUpdated event Commented
• Event ID 6
• Project Key COD
• Status 6

So I'm feeling like the autotransition doesn't work unless the IDs are kept at the defaults in the workflow. Annoying, but generally do-able. We are on Jira 5.2.4.

Any comments about this?

[Teck-En]

Strange, did you have multiple custom workflows bind with different issue types as it need the specified transition id from the workflow used? You also need to ensure the transition ID/ Action ID belongs to the Closed status to ensure the ID can be located by the listener when in Closed status.