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Automate tickets from our shared mailbox

Emanuela Codara
Emanuela Codara
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February 14, 2025

 

Hi, we are trying to automate tickets from our shared mailbox, but it requires a password that we don't have as a shared mailbox doesn't require a password. 

Could you please assist?

Thanks,

Emanuela

 

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Brant Schroeder
Brant Schroeder
Community Champion
February 16, 2025

@Emanuela Codara welcome to the Atlassian community

You will need to use an account that has authentication.  I believe that there is a way to setup a shared mailbox to have authentication.  It is not best practice to use a shared mailbox and I would suggest just converting it to a standard account.

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