Automated email when specific Assignee is assigned using JETI

[Renato Tovar]

HI!

I need to be able to send an email to a specific recipient when i assign a specific assignee using the Event Notifications in JETI. E.g. i want to send a Mail to Y when Y is assigned to an issue.

I tried using both the Issue Updated (Update in field Assignee) and the Issue Assigned Events but struggle when trying to implement the condition. I tried with this JQL query:

assignee = "novo Support" AND assignee changed TO "novo Support"

But it doesn't work as of course when the event is triggered the condition isn't met yet because the assignee usually is anyone else at first.

Can you help me? What kind of condition and maybe event do i need choose to be able to do that?