Automatically add a Comment

[CHINNAMUTHEVISAI.SATYANARAYANASHARMA]

we have one requirement i.e
when in Parent Jira ticket which is story issue type in workflow if we click a fail transition it should create new issue type Bug. which is  completed .

but what i am looking here when new issue created which is bug(Child) the newly created child ticket summary has to be copied as a comment to parent ticket

is that possible ?

my automation plug in was expired we have JSU, Script runner and Jira Misc plugin.

[Vikrant Yadav]

Hi @CHINNAMUTHEVISAI.SATYANARAYANASHARMA  You can do this easily with the help of JSU plugin. Use Post function >> Copy field value.
Select Issue relation Linked issue >> select the link type 
Copy field Summary to ***new comment***

Try this it should work.

[CHINNAMUTHEVISAI.SATYANARAYANASHARMA]

Applied same on parent workflow but getting comment on child case.

this post function has to be applied on parent ticket or child ticket ?

[Vikrant Yadav]

Hi @CHINNAMUTHEVISAI.SATYANARAYANASHARMA  Yes, post function should be on parent issue. It seems that you selected the wrong issue link relation. Check issue link relation, select correct link type.

Thanks

[CHINNAMUTHEVISAI.SATYANARAYANASHARMA]

applied same post function on parent workflow still its not getting commented.

[Vikrant Yadav]

May I know which link type are you using when creating child bug issue ?

[CHINNAMUTHEVISAI.SATYANARAYANASHARMA]

link type is bug only 

[Vikrant Yadav]

Select link type bug instead of Related to . 

[sai chinamuthevi]

Sorry for commenting from other account

That's also done before raising this ticket but not working too.

[Vikrant Yadav]

Move post function after child issue creation post function. 

Bug is a link type, right ? 

Thanks

[sai chinamuthevi]

Yes bug is a link type

[Vikrant Yadav]

I have tested on my side using Parent/Child Link type. it's working fine. Comment is adding on Parent issue (Story). It seems that you are doing something worng in issue lik relation in post function. Please make sure, Add comment post function must be after create issue post function.

Thanks

V.Y

[sai chinamuthevi]

Thanks 

In place of is parent of bug should be added right ?

[Vikrant Yadav]

Yes...Bug ..

[CHINNAMUTHEVISAI.SATYANARAYANASHARMA]

Hi Vikrant,

it's working fine for me at the moment but i need a default format that needs to be generated when bug(child) has been created in parent ticket.

at the moment child ticket summary has been copied as a comment in parent ticket but the required format is like this

Ex- A new bug has been created

Reference: SF-1234  ( newly generated child issue key)

Summary: Unexpected item in the bagging area.

is that possible ?

[Vikrant Yadav]

@CHINNAMUTHEVISAI.SATYANARAYANASHARMA  It's not possible to add Issue key in a comment using JSU automation suite. Kindly use Scriptrunner post function to add custom comment on an issue. 

Add a comment to this issue [ScriptRunner]

OR 

Adds a comment to linked issues when this issue is transitioned [ScriptRunner]

Thanks

V.Y

[CHINNAMUTHEVISAI.SATYANARAYANASHARMA]

Thanks Vikrant,

can you mention the script if possible.

we are able to match our requirement here.

but we are getting two comments one is with issue summary and other is with newly created issue key can we combine both and add as a one comment

[Vikrant Yadav]

Try to add Custom scripted post function of adding comment having linked issue key and bug summary :- 

Kindly check link type of Bug in issue linking, if it's Outward change getInwardLinks to getOutWardLinks and change commentBody as per your requirement. 

import com.atlassian.jira.issue.link.IssueLink

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.issue.Issue

import com.atlassian.jira.issue.comments.CommentManager

def issueManager = ComponentAccessor.getIssueManager()

def commentManager = ComponentAccessor.getCommentManager()

def issueLinkManager = ComponentAccessor.issueLinkManager

List allOutIssueLink = issueLinkManager.getInwardLinks(issue.id);

for (Iterator outIterator = allOutIssueLink.iterator(); outIterator.hasNext();) {

IssueLink issueLink = (IssueLink) outIterator.next();

def linkedIssue = issueLink.getSourceObject();

def bugkey = linkedIssue.getKey()

String issueName = linkedIssue.getSummary()

// dispatch an event after creating the comment

final boolean dispatchEvent = true

// the body of the comment

final String commentBody = """New Linked issue has been created ${bugkey}

${issueName}"""

// the author of the comment will be the logged in user

def author = ComponentAccessor.jiraAuthenticationContext.loggedInUser

ComponentAccessor.commentManager.create(issue, author, commentBody, dispatchEvent)

}

Thanks

V.Y