Automatically transition workflow when time to SLA is breached

Hi can anyone help?

i need to be able to automatically transition a workflow from one status to another when the time to SLA has been reached.

The SLA is configured from a time/date custom field so will automatically start counting down when the field is populated and the issue created.

I then need the workflow to transition from 'in progress' to 'alert' as soon as this SLA breaches. how would i do this?

2 answers

0 votes

Hello Kirsty,

Do you need this for Jira Service Desk or for Time to SLA app?

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0 votes

You can set an automation rule to trigger a transition for this event.

I've added a screenshot to illustrate, let me know if you need more pointers.

Screen Shot 2018-02-28 at 13.38.28.png

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