Automation Rule Not working to comment if issue in status for x days.

[Kamlesh Panchal]

I have written an automation rule to execute every 1 hr based on below condition:

If I click on validate query, it shows 1 result.

Second step is to add a comment on the JIRA found from above query.


3rd step is to add a Label.

However, the rule is not executing and not seeing any comment on the expected JIRA ticket.

[Avinash Bhagawati {Appfire}]

Hi @Kamlesh Panchal , Good day!

If the automation rule is not working then can you please check the audit log associated to that execution. That gives an hint where the problem is.

If you not seeing comment on issue, there may possibility you would have checked the option "Prevent duplicates by only adding this comment once to a particular issue.". This prevents adding duplicate comments to the issue, please check whether same comment is added as part of earlier scheduled executions.

Thanks,
Avinash 

[Kamlesh Panchal]

Thanks for the suggestion Avinash. It worked. 

[Avinash Bhagawati {Appfire}]

@Kamlesh Panchal - Glad to know it worked for you! Can you please accept the answer so it helps others in community. Have a great day!