Automation - User define list

[Sampath]

Team 

Can any one share how to create Define list . I need to create many groups and list of the members  . pls share it thanks

[Rilwan Ahmed]

Hi @Sampath ,

When you select "A user is defined list", you get option to add users to the list. See the screenshot. 
Select "Method to choose assignee" as required for the project.

[Sampath]

 @Rilwan Ahmed Thanks for your quick turn around.

If I want to add 3 different shift like AMR APJ EMEA ..which option should select and how to add the members in the specified groups to select the rule

pls advise 

[Rilwan Ahmed]

@Sampath 
What is the condition to differentiate AMR, APJ and EMEA ? 
If its a JQL condition, then create 3 different rules for each groups. 

[Sampath]

Hi @Rilwan Ahmed 

- We have 3 shifts in our team 

- Each Shift we have 2 or 3  members

- Weekend only 2 members will work on shifts

- Since i am new to JIRA Admin, Could you pls share any steps or screenshot or link 

- I need to create the Groups naming as APJ Service Desk, EMEA Service Desk or AMR Service Desk or Weekend Service Desk and to add the members as per shift pattern

- Condition at present,  i need to assign some weekend tickets according to region wise members 

[Rilwan Ahmed]

There is no direct answer for this. I got one comment which suggests the solution. I have not tested it.

https://community.atlassian.com/t5/Automation-questions/Assigning-round-robin-according-to-the-hour-of-the-day/qaq-p/1651142#M1499
Check comment from @Mark Cartwright  on Apr 29, 2021. 

[Sampath]

@Rilwan Ahmed 

Thanks for your support let me check and update

[Sampath]

@Rilwan Ahmed 

Shall we add multiple condition under same rule or need to create different groups 

[Rilwan Ahmed]

Hi @Sampath ,

As I said earlier, I have not tested it :(

I think you can use same rule with different conditions and actions.