Automation doesn't show embedded description

[Tiia Ojanaho]

We use Jira Product Discovery to prepare changes and create delivery tasks to development project using embedded description. 

Once the delivery ticket is Done, we have an automation that sends a notification to our Slack channel. The problem is that it only shows the Jira Product Discovery idea link instead of the content. 

<{{issue.url}}|{{issue.key}} {{issue.summary}}> has been published.
{{issue.description.abbreviate(500)}} 

Results in:

[Link to delivery task that works fine] has been published.
[https://company.atlassian.net/jira/polaris/projects/T5S/ideas/view/447127?selectedIssue=T5S-161%7Chttps://company.atlassian.net/jira/polaris/projects/T5S/ideas/view/447127?selectedIssue=T5S-161%7Csmart-embed ]

Any suggestions how I could show the description from the embedded JPD idea instead?

[Bill Sheboy]

Hi @Tiia Ojanaho -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help.  Please post the following:

• an image of your complete automation rule in a single image for continuity
• an image of the rule details at the top of the rule
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution

Until we see those...

Let's assume you are trigging the rule when the delivery work item (in a software project) transitions to Done, and that work item is linked to one-and-only-one JPD Idea.

That work item has a special link to the JPD Idea: "implements".  But unfortunately that link type can be used for other things.  The workaround is to use the internal name for that link type: "Polaris issue link".

This expression would find the linked JPD idea, returning its key and summary:

{{#issue.issuelinks}}{{#if(equals(type.name, "Polaris issue link"))}}{{outwardIssue.key}} -- {{outwardIssue.fields.summary}}{{/}}{{/}}

How that works is:

• iterate over the issuelinks for the delivery work item
• using a conditional expression to filter for only the special JPD link type
• and when found, return the key and summary for that outward link from the work item

To learn more about the internals of work item smart values (and so build your own expressions like this), please see this how-to article for finding the smart values supported by rules: 

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Kind regards,
Bill