Automation error emails flooding inbox

[Michael Gardiner]

Whenever we bulk-edit issues we trigger all automations connected to those issues. That in itself is not a problem, but we end up hitting API limits due to the # of script runs in a short period of time. This results in one email for every time the automation is triggered and fails.

How do I limit, reduce, or completely get rid of these emails that are sent to all jira admins?

[Hana Kučerová]

Hi @Michael Gardiner ,

when you edit the automation rule, in the Rule details there's field Notify on error - you can select "Don't notify" there. But this means, you won't be notified, even though your rule fails "normally", not only after these bulk changes.

Maybe there's a way for you to optimize/change the rules somehow, so that this won't happen to you? It's hard to tell, because I don't know, what exactly these rules do, but maybe they can be merged together?

[Trudy Claspill]

Hello @Michael Gardiner 

Do you want those automations to run, or not run, when you bulk edit issues?

If you want them to not run, then disable them before any significant bulk updates are initiated.

If you do want them to run, then don't you want messages to go out to let you know that they have failed?

[Nicolas Grossi]

@Michael Gardiner As you have a premium account you might want to contact support.atlassian.com

Nicolas