Automation for additional issue

[Brad Schultz]

Simple Automation, but not working how I am setting it up.  I want to create a new issue if a specific custom filed is populated with a specific product.  We print guides and some need a digital guide.  If the print issue custom field includes a type of digital guide, it will auto generate a new issue ticket.  When I set it up it is duplicating the issue REGARDLESS what data is in the custom field.

[Samuel Gatica _ServiceRocket_]

Hi @Brad Schultz 

You may be using the "Clone" action instead of the "Create new issue", here is an example:

If this doesn't work, please share a screenshot of your automation to review the problems.

Hope this helps!

Best regards

Sam