Automation help grovvy script

[Danielle David]

Have a automation to say if the ticket is linked and duplicated by is select to resolved the duplicated by a ticket with same fields as the duplicate ticket. 

Having issues with the additional fields, does this look ok?

[Ste Wright]

Hi @Danielle David 

Can I confirm the logic for your rule...

• If an Issue is linked to another Issue, and the type is set to "duplicated by"
• Then resolve the duplicate Issue
• And copy the field data from the source Issue

Can I clarify why you might copy the data across? What benefit does this offer?

Could you also provide...

• Your existing Triggers / Conditions / Actions and...
• What fields need to copy across (field types)

That will help us visualise the need a little better :). It might be possible to do without complicating things with scripting.

Ste