Automation on issue view

[Pragash]

I'm trying to set up an automation in Jira that automatically assigns a task to the person who opens (views) it and simultaneously transitions the task to "In Progress." However, I've encountered an issue where the Jira automation isn't triggering when someone opens (views) the task.

Is there a way to achieve this functionality, or could you suggest an alternative approach?

I tried the same approch in script runner too still I have the same problem that when issue viewed it not able to trigger the issue

[Mikael Sandberg]

Viewing an issue is not an event in Jira, and that is why you cannot trigger on it. Automation can only trigger on events like transition, field changes etc.

[Pragash]

Thanks Mikael for the reply I confimred the same with support team too.

[Trudy Claspill]

Hello @Pragash 

I'm chiming in to agree with @Mikael Sandberg 

What do you consider "viewing" an issue? If a user clicks on an issue card in a board a view of the issue will be shown to them. If a user clicks on a child issue under an Epic or a sub-task under a story, then that user will have "viewed" the issue. If a user clicks on a linked issue that also opens a view of an issue. Any time a user clicks on a link for an issue anywhere in Jira they are going to be viewing the issue.

Anybody could view an issue. Do you really want to automatically assign the issues to anybody who views it? Do you really want to assume work is "in progress" on that issue just because a person viewed it?

I suggest that we back up a step and ask "what problem are you trying to solve"? You've told us about something you want to implement, but why do you want to implement that? Is this a business process or a user training issue that needs to be solved in a different way?

[Aron Gombas _Midori_]

@Pragash You can use the manual trigger in the rule, and it will add an explicit button to the Issue View which the user should click to start the automation rule.

I think requiring an explicit action (an intuitively named button like "I will pick this up") is better than relying on a non-explicit action (even if that was possible).