Automation to Slack the owner of the issue

[yuliia.soury]

Hi everyone! 

I am trying to make an automation to slack the owner of the task when the issue is transitioned to a specific status (Under Review), but I can't seem to find a way to slack a jql request (owner of the issue). It seems like the choice is only to send a message to a channel or a specific person.

Does anyone know a solution for this?

Thank you!

[Daniel Eads · Accepted solution]

Hi @yuliia.soury ,

To make the messages switch from "a specific user" to the dynamic assignee, you will need to use an entity property as Bill mentioned, and call that as a smart value in the automation action.

The Community article "Mention someone directly in Slack via Jira Automation" describes how this works and provides a script you can use to sync the slack IDs with Jira user entity properties.

Cheers,
Daniel

[yuliia.soury]

Thank you @Daniel Eads 

[Bill Sheboy]

Hi @yuliia.soury 

Please take a look at this article which describes sending to a specific user: https://support.atlassian.com/jira-software-cloud/docs/use-automation-with-slack/

Note that you will need the user's Slack id.  Other posts have suggested capturing those and storing them in entity properties in Jira for use with Slack.

Kind regards,
Bill

[yuliia.soury]

Thank you!