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Automomation + slack notification

Vanessa Vines
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March 6, 2020

Hello, 

 

I have created an automation in jira so everytime a user creates an issue if the system custom value has a determined value then It will create a linked issue. This is working, just I cannot get the new linked ticket to have as a reporter the same one as the original issue. So the reporter is:  "Jira Service Desk Widget".

the ideal case will be: 1) Can I get the reporter to be the same as the original issue? 

If this is not possible, this is the error I have because of this reporter: Jira Service Desk Widget. When I configure my slack integration, I only have some users to be able to send the notifications, so this is my 2) question: how can I add this user? 

 

thanks!!

 

Vanessa

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