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Average Issue Age Report and Archiving

Patricia
Contributor
February 5, 2025

If I archive an issue, will it still be counted under aging issues.  The problem is I have some stories that are a YEAR old, which impacts the average issue age report.  We need to defer some of those items.  If I archive them, will the meter stop running on the average age?  

1 answer

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Fabio Racobaldo _Catworkx_
Community Champion
February 16, 2025

Hi @Patricia ,

for my knowledge, archiving an issue will remove it from indexes and, consequently, it should be not reported in filters/dashboards/reports.

Hope this helps,

Fabio

Patricia
Contributor
February 28, 2025

Thank you!

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