Avoid webhook trigger for certain statuses

[Brüse, Bernhard]

Hi there,

our main IT supplier has self implemented ticketing system. I am responsible for the integration this system to our local Jira instance via Webhooks.

It this moment, we are implementing a event based exchange of data from our Jira to the external system. The supplier answers via Jira REST API in order to comment, change custom fields or modify statuses.

Normally, we track stories for functional requirements. There are several workflow statuses which only affects internal processes. E.g. the Status "open" is used for initial internal analysis or an internal manager approval in case the estimation is very high. At this moment, I am not able to avoid the webhook trigger for certain statuses. A JQL filter for this webhook on certain statuses (e.g. Status != "Open") completely stops the trigger.

Do you have any idea how to solve this quest?

Thanks for your support.

Regards,
Bernhard