BUG - logged user is changing without any action

[Frederico Frederico]

Hi

We have a server with Jira (v8.20.10#820010-sha1:ace47f9)

And sometimes there was a bug where the logged in user changed without any action.

People usually notice that this happened after they create an issue or add a comment and see that the author is another user and then verify in the profile that they are now logged in as another user.

[Trudy Claspill]

Hello @Frederico Frederico 

I advise you to have your Jira Administrators contact Atlassian Support directly about this:

https://support.atlassian.com/contact/#/

[Frederico Frederico]

This link only accepts reports from Jira Cloud :(

[Trudy Claspill]

That is not correct @Frederico Frederico . It is also used to open cases for self-hosted products.

You need to click on the Data Center/Server option when selecting your product.

After doing that and selecting your product you will then have to provide the SEN for the product.

[Frederico Frederico]

Thanks :) :)

[Trudy Claspill]

Please also post back here what you learn from Atlassian Support, so that other users who find this post can learn from your experience.

[Frederico Frederico]

Support gave me this link

Frequent logouts and Session swap / hijack in JIRA
https://confluence.atlassian.com/jirakb/frequent-logouts-and-session-swap-hijack-in-jira-379879644.html

It's the same problem, but the solution didn't solve my problem :(

But maybe it help others with the same problem.