Backup for jira cloud is not responding - how to I troubleshoot?

[Janina Kotze]

Under Import/export > Backup Manager the function to "create backup for cloud" does not seem to respond.

Do download file is opened.

I checked popups are not blocked.

Can you please assist with some troubleshooting tips?

[Angélica Luz]

Hello @Janina Kotze,

Welcome to the Atlassian Community!

There is an ongoing incident regarding the backup manager and our developers are already working on a fix. 

Our status page wasn’t updated yet, but the current status mentioned internally is that the ETA is ~3 hours.

With this said, we need to wait a little bit more for the issue to be resolved.

Kind regards,
Angélica