Big Picture Holiday plans not working

[Yongwon BAEK]

My company is using Jira Server 8.14.0.

A separate holiday plan was created, and a holiday plans was specified in the resource manager screen, but the application is not applied in the resource screen.

Of course, it is added in the basic holiday plan, but the additionally created plan does not work at all. What is the problem?
The plugin is version BigPicture 8.0.19.

[Anna-BigPicture]

Hi @Yongwon BAEK

Thank you for sharing the Resource View. As I see from the attached screenshot, May 6th is a non-working day marked simultaneously as a “Floating Holiday” and “Fixed Holiday.”

Please select only one of the following options.

Please note that you can change the view and set up the granulation to “Daily” to follow resources availability more specific.

More information regarding Holiday Plans you can find in our documentation; here.

Please consider also upgrade to the latest version available on the Marketplace - BigPicture 8.0.20. 

Let me know if you have further questions.

[Yongwon BAEK]

As you requested, only one option was selected and added. But likewise, it is not displayed. The plugin is the latest version. (8.0.20)

[Anna-BigPicture]

Hi @Yongwon BAEK
I am really sorry to hear that.

Could you please check if the problem persists after clearing the cache? Please go to Jira Administration >> Manage Apps >> BigPicture Technical Configuration>> Advanced >> Clear Cache.

If yes, we need to investigate your case individually.
Please, raise a ticket via our Service Desk. This will allow our product specialists and developers to investigate your instance and plugins on time. Would be perfect if you attach log files, here you will find instruction on how to extract them.

[Yongwon BAEK]

It is the same even though I have already cleared the cache.

[Yongwon BAEK]

Related logs have already been delivered.

I'll leave additional information after I leave the wrong information.

[Yongwon BAEK]

https://jira.softwareplant.com/plugins/servlet/desk/portal/1/SUPPORT-348661

[Anna-BigPicture]

HI @Yongwon BAEK

I've checked the ticket you have raised via our Service Desk, and it's being under investigation. Currently, we are waiting for your logs and XHR file. Please note that this data is necessary to diagnose your problem properly and introduce a solution.

[amira]

@Anna-BigPicture  would you please share with us the resolution as we're facing the same issue ?

[Yongwon BAEK]

Even though May 6th is designated as vacation, it is not displayed in Resource View.

[Anna-BigPicture]

Hello @Yongwon BAEK

I would appreciate if you shed some light on the activities you've done. Did you assign the newly-created plan to selected resources?

What is the start date? It's not visible in the Resource module or the Resource panel available on the Gantt chart? Thank you for your answers.

[Yongwon BAEK]

The start date is well marked

[Yongwon BAEK]

I don't know what the problem is. Why the newly added holiday plan  is not specified...

[Anna-BigPicture]

Hi @Yongwon BAEK

Could you please also share a screenshot of the view from the Resources module? Do non-working days are not displayed at all? I would really appreciate if you share with me more information for further investigation.

Alternatively, contact our Service Desk directly. This will allow our product specialists and developers to investigate your instance and plugins on time. 

[Una Henk]

Have you somehow managed to solve this problem?

[Anna-BigPicture]

Hi @Una Henk

The situation was resolved during the remote session with our Support Team. Do you experience a similar problem?

[amira]

@Anna-BigPicture kindly share the solution with us as we're facing the same problem