Big Picture License error

[Pooja]

Hi All,

I am new to the jira cloud.

I have installed the big picture in my jira cloud,

But the license part is showing an unlicensed product. 

By clicking on the Free Trial, The popup with the message Updating will be showing, but the licensing part is showing Unlicenced, and same for the EazyBI 

Is there any different method to update the license in a cloud.Help me with this problem.

Thank you

[Randy · Accepted solution]

Sounds like an account issue.  Have you tried submitting support tickets to atlassian support?

[Pooja]

Hi @Randy

Thank You for the Replay.

We are running a trial version of the cloud. Will the Atlassian support for the trail Version of Cloud.

[Randy]

Yes.  They should be notified.

[Pooja]

Hi @Randy

Thank You for the Suggestion

[Radosław (SoftwarePlant)]

Hi Pooja,

We have had similar reports from customers and we believe it is a problem on the Atlassian side.

Please make sure you have a valid licence. If you do, than you should open a ticket with Atlassian support and ask them to check things on their side. We can also check your problem but for that we need some more details. Please start a ticket with us through our customer portal and we will do our best to troubleshoot.

Best

Radosław of SoftwarePlant Team