BigPicture app changing Start and End Dates automatically in Jira
Hello everyone,
My team is having a serious problem with BigPicture on Jira Data Center. We are on Jira 9.4.2 and BigPicture version 8.16.0. We have a Jira project that we set up with BigPicture to match what is on their old platform. They are using Epics, tasks, and sub-tasks with a Program Start and End date that falls from 2021 - 2024. We recently did a fresh import of issues from the old platform and everything seemed to do fine. Then we noticed that the dates started changing on their own. We have done multiple re-imports of the dates but they keep changing. We also changed the task scheduling to be Manual. It STILL changed them. I've read lots of documentation on their website and also within this community and I'm not finding a straightforward answer. When I try to set up an account with AppFire support, I'm not receiving their signup link because it is probably being blocked by my company's email, which is also very frustrating. We've been fighting with it for days and are at a loss. Here are our settings if it helps:
The filter for the board is simply issues that have a label of "data". We also have a JQL filter that narrows it down by the Fix Version. The Fix Version dates are:
14/Sep/22 - Start Date | 26/Jun/23 - Release Date |
Some of the tasks it is changing are well within this date period, but it is still changing them. We are at a total loss. Thanks in advance!