Bigpicture 8.4.0 crashes after automatic update

[frank]

Hi,

Our company uses Jira as the default tool for project management. With this we use BigPicture as our planning. 

However, after this Thursday BigPicture made a big (automatic) update and suddenly my complete BigPicture planning is unreachable.

I hoped that maybe @Anna-BigPicture could check what is wrong as our complete company is going flat on not knowing what to do right now which is alarming.

We already opened a ticket (SUPPORT-375364) for this, but no luck so far?

[frank]

All we get after every login is a 'crash-image' with no further info..

[Anna-BigPicture]

Hi @frank

Unfortunately, it's a bug. But it's already fixed and waiting for release, planned for this week.

Before the official version is released, we can prepare a dedicated custom version of the plugin containing a fix for the above-mentioned bug. If you are interested in such a solution, please please reach to us out via our Service Desk. 

Moreover, the problem can be solved by:

• migration from MySQL 5.6 do 5.7 version
• or setting a innodb-large-prefix parameter to ON (innodb-large-prefix by default is set to OFF in MySQL 5.6 and ON in MySQL 5.7)

Here BigPicture reinstallation after changes is required. 

[frank]

Hi Anna,

Thanks for the quick reply, it's good to know you're on top of this issue.
As we are having it all in the cloud, we can't change any MySQL parameters or something I assume?

This means sit and wait?

[frank]

Ps. I'm very interested in the custom version of the plugin, I have noticed Piotr in the service desk ticket that we would like to receive it.

Thanks!

[Anna-BigPicture]

@frank
Frank, my answer referred to a server version. However, please be informed that our Dev Team has investigated your cloud instance, and it should now be working properly. Could you please confirm?

[frank]

Hi Anna,

Yes, it's working again!
Thanks so much for you and your team, this is what we call instant-service!

Big thumbs up ;-)

[Anna-BigPicture]

I am glad to hear that everything works! We do our best to provide quick and efficient solutions, so these words do mean a lot!