Bitbucket service integration with JIRA: Access denied

[Gerhard Schlager]

I've linked our Bitbucket Team Account with our local JIRA 5.2 and enabled Smart Commits. Now, when I commit something to Bitbucket I see the following requests from Bitbucket in the log files of our webserver.

63.246.22.222 - - [13/Dec/2012:12:16:13 +0100] "POST /rest/bitbucket/1.0/repository/9/sync HTTP/1.1" 303 3101 "-" "Bitbucket.org"
63.246.22.222 - - [13/Dec/2012:12:16:14 +0100] "GET /rest/bitbucket/1.0/repository/9 HTTP/1.1" 401 656 "-" "Bitbucket.org"

To the first request (POST) the server responds with a redirect (303) and to the second one (GET) the server responds with an error (401).

The complete response from the server to the second request is:

HTTP/1.1 401 Unauthorized
Server: Apache-Coyote/1.1
X-AREQUESTID: 865x2878x1
Set-Cookie: atlassian.xsrf.token=BAES-MLPM-2DFH-5G92|4c8a91798d277c8e6cd80ab4efeb56965cf28384|lout; Path=/
X-AUSERNAME: anonymous
Cache-Control: no-transform
Vary: Accept
WWW-Authenticate: OAuth realm="https%3A%2F%2Fjira.example.com"
Content-Type: application/xml;charset=UTF-8
Content-Length: 174
Date: Thu, 13 Dec 2012 13:25:08 GMT

<?xml version="1.0" encoding="UTF-8" standalone="yes"?><status><status-code>401</status-code><message>Client must be authenticated to access this resource.</message></status>

It looks like that some kind of authentication is required but is missing. What could be the problem?

[LucasA · Accepted solution]

Hi,

Since this is a very specific error and we need to perform a more carefuly debug on your side too, please raise a support ticket at href="https://support.atlassian">https://support.atlassian.com

Lucas Lima

Atlassian Support