Blacklist email from receiving our auto-reply when they create a ticket

[Aoife Browne]

I have an auto-reply email created s when they a user creates an issue they receive a reply saying the issue is being worked on. There is one email address that I do not want to send an auto-reply email. Is it possibly to prevent this email from receiving the auto-reply but everyone else will receive it ? Is there some sort of black list for auto-replies ?

[Petter Gonçalves]

Hello Aoife,

Thank you for reaching out.

JIRA does not have a blackmail list where you can add/remove users from, however, you can define which users can receive notifications through the project notification scheme.

Just to confirm we are on the same page here, you are talking about JIRA Software users and not Service Desk customers, correct? Service Desk customers have a different set of notifications and receive it in a different way.

Supposing you are talking about JIRA Software users, the own user can flag the option Do not notify me about my own changes in the Personal Settings:

If you are talking about Service Desk Customers, please let me know.