Blank screen when trying to import from CSV

[Juan Luna]

Hello,

When trying to import from a CSV file, after selecting the file and proceed to step two, the system shows a blanck page.

The logs have the following entry:

2014-01-06 12:14:50,180 http-bio-8080-exec-3 WARN jluna 734x222x1 1e1kj00 10.77.11.8 /secure/admin/CsvSetupPage.jspa [imports.csv.web.CsvSetupPage] Redirecting to unsafe location 'http://VM-RND-JIRA:8080/secure/admin/CsvProjectMappingsPage!default.jspa?externalSystem=com.atlassian.jira.plugins.jira-importers-plugin:csvImporter' using getRedirect(String). This will not work in JIRA 6.0: use getRedirect(String,boolean) instead.

After doing some research I found this page:

https://confluence.atlassian.com/display/JIRAKB/Blank+screen+after+first+step+in+CSV+Import

where it say my base URL is incorrect, but I do not see where the problem is. My base URL is:

Base URL

http://VM-RND-JIRA:8080

I will appreciate if you can provide me some ideas on how to solve the problem.

Thanks

JL

[Juan Luna · Accepted solution]

Thanks to Atlassian support, I got the solution. In case anyone else face a similar problem:

Try your base URL all in lower cases. For example, I change mine from "http://VM-RND-JIRA:8080" to "http://vm-rnd-jira:8080" and now it works OK.