Block external email share for JIRA?

[yrwon0928]

I would like to prevent external emails from being sent for security reasons when sharing issues in email.

example. @xxxx.com only share.

Where do I set it up? 

[Rachel Wright]

Hi @yrwon0928 - I agree that valuable company data should never be sent through external mail servers. 

The only way I know to prevent it however is to make sure all users are set up with a company provided email address. (This does not have to be the same domain internal employees use but it should be a domain managed by the company.) 

If you have read only database access, you can check for external addresses with a simple db query.  That takes care of existing users.  For new users, you should have a policy that your admin team never adds an external email address in the first place!

Have a great day!

Rachel Wright
Author, Jira Strategy Admin Workbook

[Kay M]

Hi @Rachel Wright

          The solution you have mentioned works to fix the email address for all users with a jira user name. But while on an issue, a user can share that issue with anyone using jira username or they can also enter an email address. What setting we need to do so that the user will ONLY be able to share to jira usernames and NOT to any email address. Setting 'Share filters/dashboards with public' to off doesn't seem to have effect on this. Can you please let me know. THanks.