Board column is not visible to user.

[Rajiv Ranjan]

Within scrum board a particular column "In Testing" is not visible for the users, only board admin can see it. 
Please help me to resolve this puzzle.

Board column settings:

[Zack Hill - AppsDelivered]

Hey Rajiv, have you checked the board filter query to see if it includes any conditions that might be hiding the in testing column for specific users?

[Rajiv Ranjan]

Hi Zack,
The board filter is quite simple. Jira cloud status In testing associated with Stort issue type which included in the filter.

project = XXXX AND issuetype not in (Test, "Test Execution", "Test Plan", "Test Set") ORDER BY Rank ASC

[John Funk]

Hi Rajiv,

Can you share a screenshot of the user's view of the board? 

Does the user have access to this one issue in the In Testing status outside of the board? 

[Rajiv Ranjan]

Hi John,
Attached is the user's view of the board.

Yes, user has access to the issue which is In Testing status. Also, the board is shared with all the login in users.

[Rajiv Ranjan]

As an admin this is my view

[John Funk]

It looks like the user's view is grouping by Assignee. Maybe that issue is not assigned? Take a look at that. Also, have the user change the grouping on the board to see if it changes. Maybe group by Status. 

[Rajiv Ranjan]

Board Swimlanes is set to the assignee and the story is assigned to one of user listed on the screenshot but unfortunately, the assignee is also not able to see In Testing column. 

[John Funk]

Do you see the actual card on the board? 

[Rajiv Ranjan]

Yes, cards are visible on the board.

[John Funk]

No, do YOU see THAT card on the board? And the user just can't see it?