Boards are missing after restore from zip file

[Support]

We are updating from 7.3.3 to 7.12 and I tested the process on a backup server. After restoring from a xml backup (zip file), there are no boards any more. I can see the menu button, it says "view all boards" when I click, but then there are no boards shown. I can create a new one - but where are the boards gone?

Jira Agile is loaded, but:

Could this be the problem?

[miikhy]

Hi Werner,

Boards should be backed up as well! Have you made sure the user account you use is allowed to browse the boards? Have you installed Jira Core + Software as an App or did you install the package with both to restore on this one?

Hope we'll find out what's behind your issue!

Cheers

[Support]

Thanks for your answer.

Yes, the account is allowed to browse the boards. In the production environment the same user can see the boards. The machine was a clone of the fresh installed Jira production system. I imported a backup to have data for the test update. That was when I realized that our restore is missing all the boards.

[miikhy]

Alright, understood.

Seems like I've found a similar case: https://community.atlassian.com/t5/Jira-questions/Boards-are-not-restoring-from-backup-to-db/qaq-p/679505

Any chance you'd have some errors/warns in the logs as well? Would definitely help!

If it's the case, I would advise you to open a support request with Atlassian directly (or share the logs here if your security policy allows it).

Thanks!