Boards crashing after upgrading jira to 7.6.0 / 7.6.1 - related to Service Desk

[ChristianWaidner]

After upgrading jira to the most current version all Boards are crashing. Can anybody point me in the right direction?

edit: after disabling all addons it worked again. Enabling one addon after the other it seems, that Service Desk is the problem:

Enabling "Service Desk Internal Base Plugin" 3.9.1-REL-0010 causes the crash to appear again.

Details

1. • Exception: Uncaught Error: No jira/editor/customizer
   • Resource: https://jira.phytec.com/s/5735e17b67b3365f99fc9a0a614ebe5d-CDN/-65u7pk/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/1fca1750044f2777c977e8d8cc023344/_/download/contextbatch/js/_super/batch.js?locale=en-US
   • Line: 22
   • Column: 977
2. • Exception: Uncaught TypeError: Cannot read property 'init' of undefined
   • Resource: https://jira.phytec.com/secure/RapidBoard.jspa?projectKey=GAP&rapidView=111
   • Line: 203
   • Column: 33
3. • Exception: Uncaught Error: undefined missing jira/projects/sidebar/expansion-manager
   • Resource: https://jira.phytec.com/s/5735e17b67b3365f99fc9a0a614ebe5d-CDN/-65u7pk/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/1fca1750044f2777c977e8d8cc023344/_/download/contextbatch/js/_super/batch.js?locale=en-US
   • Line: 22
   • Column: 1967

Environment

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36

Stack trace

• Error: No jira/editor/customizer
• at u (https://jira.phytec.com/s/5735e17b67b3365f99fc9a0a614ebe5d-CDN/-65u7pk/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/1fca1750044f2777c977e8d8cc023344/_/download/contextbatch/js/_super/batch.js?locale=en-US:22:983)
• at s (https://jira.phytec.com/s/5735e17b67b3365f99fc9a0a614ebe5d-CDN/-65u7pk/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/1fca1750044f2777c977e8d8cc023344/_/download/contextbatch/js/_super/batch.js?locale=en-US:22:2324)
• at window.require (https://jira.phytec.com/s/5735e17b67b3365f99fc9a0a614ebe5d-CDN/-65u7pk/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/1fca1750044f2777c977e8d8cc023344/_/download/contextbatch/js/_super/batch.js?locale=en-US:25:200)
• at Object.1016 (https://jira.phytec.com/s/68b001463a5c3674e6d69c14c438a494-CDN/-65u7pk/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)
• at t (https://jira.phytec.com/s/68b001463a5c3674e6d69c14c438a494-CDN/-65u7pk/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)
• at Object.801 (https://jira.phytec.com/s/68b001463a5c3674e6d69c14c438a494-CDN/-65u7pk/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)
• at t (https://jira.phytec.com/s/68b001463a5c3674e6d69c14c438a494-CDN/-65u7pk/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)
• at Object.420 (https://jira.phytec.com/s/68b001463a5c3674e6d69c14c438a494-CDN/-65u7pk/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)
• at t (https://jira.phytec.com/s/68b001463a5c3674e6d69c14c438a494-CDN/-65u7pk/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)
• at Object.1023 (https://jira.phytec.com/s/68b001463a5c3674e6d69c14c438a494-CDN/-65u7pk/76002/f70d0f1805b9d6ebcbbda0ed9dd4de37/5f6de1c0f06f1e325ee0d2118bc5395b/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,jira.general,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-...)

[somethingblue]

Hi Christian,

I see you have a case open with Support and the last correspondence was on the 18th.  Once you confirm the resolution as outlined by the Support Engineers please provide the resolution here so the rest of the Community can benefit.

Cheers,

Branden