Browser crash when viewing Jira issues in their own browser tab

[Leslie Barrett]

We recently moved our Jira environment (v7.13.3) to a new datacenter and undockerized our app as part of that process. After the move, we are experiencing long running scripts that eventually crash browser tabs - regardless of browser (IE v11.0.180 , Firefox v74.0 and Chrome v81.0.4044.129)

There doesn’t seem to be an issue when navigating around boards or executing a filter. If viewing a board and clicking on an issue to show in the preview window on the right, you can edit fields there with no problem. But, when opening that issue in a new tab to make edits.

We noticed a conflict with JSU so we uninstalled and did a restart this evening. Below is the error we saw in the logs:

2020-04-30 21:11:00,971 http-nio-8081-exec-5 ERROR overlocn 1271x1093x1 13aklcb XX.XX.XXX.XX.XXX.X.X.X/rest/gadget/1.0/stats/generate [c.a.plugin.servlet.DefaultServletModuleManager] Unable to create new reference LazyLoadedFilterReference{descriptor=pc2dfree:rest-common-resources-filter (Provides common REST resources.), filterConfig=com.atlassian.plugin.servlet.filter.PluginFilterConfig@78afaa94}
com.atlassian.util.concurrent.LazyReference$InitializationException: com.sun.jersey.api.container.ContainerException: The ResourceConfig instance does not contain any root resource classes.
        at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
        at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
        at com.atlassian.plugin.servlet.DefaultServletModuleManager.getInstance(DefaultServletModuleManager.java:447)
        at com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilter(DefaultServletModuleManager.java:440)
        at com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilters(DefaultServletModuleManager.java:300)

[Vikas Pandey]

Do you see additional 

atlassian-jira/WEB-INF/atlassian-bundled-plugins/jira-gadgets-plugin-****.jar in there?