Bug: Cannot edit issue's description as the save button doesn't work

[Orn srimongkolkul]

Here is the step I took:

1. Select project, Epic and see all Sprint and issues in the backlog

2. In 'some' issue, I see the detail of the issue, change wording in its description 

3. Click Save

Result, the wording that I added doesn't save on the issue. 

Can you please provide support on this?

[somethingblue]

Hi Orn,

• Does this happen for all issues new and old?
• Is this a Server or Cloud instance?
• If you use Incognito/Private Mode do you experience the same behavior?
• If this is a Server instance and you put JIRA in Safe mode do you still experience this behavior?

Let me know and we'll go from there.

Cheers,

Branden

[Orn srimongkolkul]

Hi Branden,

Here is my finding

• Does this happen for all issues new and old?
• It happens to old issue 
• Is this a Server or Cloud instance?
• This is a cloud instance 
• If you use Incognito/Private Mode do you experience the same behavior?
• If I use incognito, it works fine
• If this is a Server instance and you put JIRA in Safe mode do you still experience this behavior?
• I use cloud version

Thanks

Orn

[ohaas]

I'm having exactly the same issue. Opening up the issue individually and editing the description there does seem to work. The issue appears to be present only in the Backlog view.

This is a very disruptive bug that completely interrupts a workflow. Please get it addressed ASAP.