Bug with Roles in Project settings

[Vinay Kathuria]

I am using the free version of Jira. In Project settings/ roles, I want to change a person's access from Administrator to Member. However, when attempting to do this, I see a popup message that I need to upgrade my plan to customize roles. I shouldn't need to change my plan to change someone's access. This is preventing me from making my Jira project secure - therefore I consider it a bug. Plus its a terrible sales tactic.

[Trudy Claspill]

Hello @Vinay Kathuria 

Welcome to the Atlassian community.

That is a documented limitation of the Free subscription, not a bug. 

Many companies restrict functionality in free product versions as a sales tactic to get customers to buy the product to get additional functionality.

https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

[Vinay Kathuria]

So, the inability able to change a user's access is a feature? 

Yes, many companies restrict functionality in free products... but I don't see how allowing poor security standards incentivizes me to upgrade. In fact, from that same screen, I can't even remove the person from my project. So... if they ever leave the company, I might have to just cancel my entire Jira account in order to prevent that one person from having access. How does this incentivize me to upgrade?

Thanks for your input, but this is an Atlassian concern, not a community topic. As a free user, I have no direct ability to report bugs. Another "incentive", I suppose. Can you please do this for me? 

[Trudy Claspill]

Hello @Vinay Kathuria 

Finer granularity for user security is a feature of the paid products.

If a person leaves your company, you would revoke their access to your products through https://admin.atlassian.com by removing the product roles granted to them.

If you are seeing individual users in the Access area of the project that would seem to indicate that at some point you were using a free trial of the Standard or Premium product , set that access and then downgraded to the free version again. If you want to remove a user from that area you could temporarily upgrade to a free trial of the paid product, remove them, then downgrade. However, if you don't remove their product roles as I mentioned in my previous paragraph then they may still retain access based on the documented functionality of the free product.

If you would like to provide feedback directly to Atlassian on this topic, I recommend that you click on the Help button in Jira near your avatar and the select the Feedback option.

[Vinay Kathuria]

I am not looking for finer granularity. I want to choose one of the drop-downs (of a pre-defined user role)  and it’s not allowing me to. That’s it. 

[Trudy Claspill]

I think we will have to agree to disagree.

Your next best course of action is to provide your feedback directly to Atlassian through the method I described above.