Bulk Change: Why do I see "Send mail" checkbox but user doesn't?

[Nancy Bonanno]

I was showing a user how to bulk update a bunch of tickets he has left open.  When we got to the Operations Details step, he did not have the checkbox for "Send Mail for this Update", whereas if I run the bulk update on these same tickets, I do get that checkbox.  Is this because I am an administrator?  Or because he is the assignee on these tickets and I'm not?  Any suggestions?  Thanks.

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Nancy Bonanno 

That is correct. The user needs to be either Jira Administrator or Project Administrator of all the issues associated in that bulk change. Take a look at this documentation.

I hope it is helpful.

Ravi

[Nancy Bonanno]

Thanks!