Calculate how many days a issue is open

[David Lockhart]

I am trying to have a custom field show how many days a issue has been open. I am using the script runner and created a script field. I am trying to find current date - created date for the days open. Here is the script  

import com.atlassian.core.util.DateUtils

DateUtils.getDurationString(((new Date().getTime() - issue.getCreated().date) / 1000 / 3600 / 24 ) as long)

But the date is not showing up correctly. 

I also want to exclude issue that are in a closed status here is what i have tried to add 

import com.atlassian.core.util.DateUtils

def Status = issue.getStatusObject();
if (Status == Closed) {
return null;
}
DateUtils.getDurationString(((new Date().getTime() - issue.getCreated().date) / 1000 / 3600 / 24 ) as long)

but it comes back with an error of No such property: Closed for class: Script7* (* this number keeps growing when you press preview). 

This is so i can use the field in a gadget on the dashboard. 

[Bryan McMillan]

David,

I created a calculated field called "Days Open" with the following in the description field:

<!-- @@Formula: issue.get("resolutiondate")!=null ? null : ((new Date().getTime()) - issue.get("created").getTime()) / 1000 / 3600 / 24 -->

So, once the Issue is resolved this field is blank (i.e., empty) so it won't show.  I am running JIRA 6.3.13.

Regards,

Bryan

[Maria Saez]

What custom field would be used to create a Days Open field?

[Paul Warkentin]

Hi Bryan, this is exactly what I am looking for. However, I asked my Administrator to create this calculated field and he could not find the option in any custom or other field options. Can you detail out where/how to create this calculated field in Jira? Thanks much!

Paul

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community @Paul Warkentin 

You need to have installed an app to be able to do this.  Bryan is using the JSU app, and I think it's on Server/DC, so it might not be valid for you, because I don't know if you are on DC or Cloud, or if you have something like JSU or Scriptrunner, or another automation app.

[Paul Warkentin]

Thanks for the response! We've got a cloud version. Was hoping to avoid paying for an App. Frustrating, something so simple I can do by exporting and Excel, shouldn't be this hard. Thanks again.

[Thanos Batagiannis [Adaptavist]]

Hi David,

Did you try the similar example in the documentation. First of all the error you are getting is because you misses the quotes in your status comparison, should be

if (Status == 'Closed') {
return null;
}

Also I do not know your exact requirements but I would suggest to use the statusCategory instead of Status. Also in your example, if I move the issue to a Closed status for 3 day and then reopen it, then in your script the result will not be valid (because now the issue is open but it was closed for 3 days)....

[David Lockhart]

I tried what you suggest again Bryan and it works. Thanks. Not sure why it did not work before. 

[David Lockhart]

Bryan,

when i create either a calculated Date/Time Field, Calculated Number Field then add the line that into the description. I go into the ticket click edit and then save to update the issue. It still does not show up. So i click admin then where is my field. I find the custom field and it gives me a message The field 'Day' does not have value for issue (issue ticket #) and will not be displayed on the view issue page. Set value for that field so that it shows up.

Dave