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Calculate the contractual penalties for issues that are in SLA breached?

Soporte Atlassian Ferrovial
Soporte Atlassian Ferrovial January 22, 2024

Hello, 

At server we had a functionality developed where we could obtain all the SLA's and then calculate the penalty. We can't reproduce the same functionality in cloud due to several reasons (Time to SLA doesn't have TTSLA custom fields in cloud for example)

Is there a way in cloud or an app that we can use to calculate the penalty?

Thank you!

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Yuliia_Borivets__SaaSJet_
Yuliia_Borivets__SaaSJet_
Atlassian Partner
January 24, 2024

Hi @Soporte Atlassian Ferrovial 

How exactly do you calculate the penalty? Could you please provide an example or more details?

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