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Can I customize the fields which are displayed on Jira Approval email?

Pete P
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February 20, 2020

Can I customize the fields which are displayed on Jira Approval email?
I have a 6 step approval workflow and approvals are required to progress to the next status.  How can I customize the email so the user will know which status they are approving?  As it is all the emails are identical with no way to know what exactly the approver is approving.

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Payne
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February 21, 2020

${request.status} is a variable that can be added to those emails, so you could inform the approver what the current status is, which may help in your situation.

Pete P
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February 21, 2020

Thanks @Payne , can you provide a link to the documentation that shows how I can do this?

Payne
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February 21, 2020

You can go in to the project settings (gear icon in lower left corner), choose Customer notifications in the left sidebar, and Edit the Approval required rule.

jira.jpg

Pete P
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February 21, 2020

@Payne , thanks very much :)

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