Can I see the option for SLAs in a Jira Software Project? (as of 2022)

[Cony Sanz]

I'm trying to implement SLAs in my Jira Software Project and I can't see the SLAs option in my project settings. 

I saw this related question: 

https://community.atlassian.com/t5/Jira-Service-Management/SLA-Settings-Option-is-Missing/qaq-p/1244663

I understood that you can have the SLAs option for a Service Desk Project, but not for a Software Project. Is this still the same as of 2022?

Thank you!!

[Mayur Jadhav]

Hi @Cony Sanz ,

Welcome to the Atlassian Community!!

Exactly, SLA option/feature is only available for Jira Service Management, not for the Jira Software out of the box.
However you can use the third party plugin to achieve the functionality. There are many add-ons available I have listed few of them below.

1. Time to SLA
2. SLA Time and Report for Jira

Cheers,
Mayur

[Mayur Jadhav]

@Cony Sanz hope the answer was helpful.

[Olha Onofriichuk_SaaSJet]

Hi, @Cony Sanz 

Welcome to the community! Have you already tried the plugins mentioned above (SLA Time and Report for Jira or Time to SLA)?
Do you need help with setting up SLAs? Actually, the SLA Time and Report for Jira add-on is created by my SaaSJet team, I can offer you to make a demo call with my team where we will show you how to set up an SLA and how everything works there.

Let me know if you need a demo call or help with setting up SLAs in SLA Time and Report for Jira add-on.