Can Jira send notification email based on custom field value updated without a plugin?

[Niveditha]

Hi,

We have "Ready to Estimate " custom field and we want to send notification email with a custom message to certain groups when the above field is filled.

I got this solution based on Atlassian community with a plugin script runner.

https://community.atlassian.com/t5/Jira-questions/How-to-send-a-notification-based-on-the-custom-field-Issue-Event/qaq-p/879294

can we do without a plugin ?

If there is a way please suggest us. If not, what is the best way to do it.

Thank you!

Regards,

Niveditha

[Taranjeet Singh · Accepted solution]

@Niveditha Please see this KB article from Atlassian to see if this out-of-the-box solution in JIRA can be used for your use case: https://confluence.atlassian.com/jirakb/configure-a-custom-event-notification-for-a-specific-jira-workflow-transition-or-status-720831525.html

The only limitations/customizations that I can think of, in your case would be :

1. You need to place "Ready to Estimate" custom field on a workflow transition, that contains a screen, where the value of this field must be provided. This field should be mandatory to fill on this transition screen.

2. The notification email sent will be using a default email template, unless you have some custom email templates created for your JIRA Instance, which needs modification of JIRA file system and is not recommended due to maintenance overhead.

[Niveditha]

Hi Taran,

Thanks for the quick response!

Filed value will be enter in the edit issue mode. Since, we don't have workflow transition for the edit mode, this could not be done without a plugin?

Regards,

Niveditha

[Taranjeet Singh]

@Niveditha For this solution, it makes sense to create a new workflow transition and put your custom field on it as well as provide the field value initially on this transition only. The field should not be present on Create Issue screen and on Edit Issue Screen (otherwise users will be editing it without going through the workflow transition)

[Niveditha]

Hi,

If it is not in the create screen, how can we enter the value? And it is a date field how can we give initial value to this field?

Could you please explain how to do that on a particular transition. Thanks!

Regards,

Niveditha