Can custom field be filled automatically while creating ticket via email

[Neeta Dubey]

Hi,

I'm able to create ticket fine via email however there are couple of custom fields in the project. Is there a way those custom filed can be filled over the email itself? At the moment i achieve only below thing from email funtionality

Email Sender becomes reporter of the ticket

Email summary becomes subject of the ticket

Email body= decription

Email attachment gets attached to the ticket.

[Nic Brough -Adaptavist- · Accepted solution]

You'll need a new "email handler" to do that. You could find or write one, but I'd always recommend a good look at the JEMH addon before you do - that can do a LOT with email.